Refund Policy

Last updated: 26 October 2026

PDF BOOK SPLIT comes with a free trial: you can split 3 PDFs before you buy, with no account and no payment. Please use the trial to check that the program works on your computer and does what you need.

When you can get a refund

You can ask for a full refund within 7 days of purchase if the program does not run, or does not split your PDF, on Windows 10 or 11 (64-bit), and our support could not fix the problem.

When we do not refund

• A change of mind after buying, because the free trial lets you try the program first.
• Requests made more than 7 days after purchase.
• Features the program does not claim to have.
• Use on a computer or device that does not run Windows 10 or 11, such as a Mac, Linux, a Chromebook, a phone or a tablet. The site states clearly, and asks you to confirm, that the program runs on Windows only.

How to request a refund

Email support@pdfbooksplit.com within 7 days of purchase with:

• the email address you used to buy;
• your Windows version, or the type of computer you have;
• a short description of the problem;
• a screenshot of the error message or of the problem on your screen. Requests without a screenshot cannot be processed.

We will reply and try to fix the problem first. If we cannot fix it, we will refund you in full.

What happens next

Refunds are issued to the original payment method by our payment provider. Your bank may take several business days to show the refund. When a purchase is refunded, its license key is disabled.

Your legal rights

This policy does not affect any rights you have under the consumer laws of your country.